FAQ


Answers to your BURNING questions….

WHY SOY WAX?

Soy wax is derived from a vegetable (soybeans), a renewable resource, is biodegradable and cleans up very easily with soap and water. Another attractive characteristic is that it has a lower melting point than other waxes, thus lasting longer (our 10 ounce candles burn for approximately 70 hours!)

WHAT ELSE IS IN YOUR CANDLES?

Each candle is hand-poured in small batches. We use three ingredients: 100% soy wax, natural cotton wicks, and premium quality fragrance oils. Nothing else! No dyes, UV inhibitors or chemical additives. Even our packaging is recyclable and the jar is a reusable whisky tumbler! #highfivefromtheplanet

DO YOU HAVE A SHOWROOM?

Not yet….but #dreambig right?! We are stocked in locations all over Ontario, (and recently expanded to Saskatchewan!), please see our stockists page to see the closest retail location.

HOW DO I PREVENT TUNNELING?

Our candles are very clean burning. We get warm fuzzy feelings seeing how even they burn right down to the bottom. It is, however, important to allow the melt pool reach the edges of the jar on the first burn, which will prevent the candle from burning down the middle on future lightings. Also, keep your wick trimmed to ¼” before each burn and make sure not to place your candle in a drafty area.

WHY IS MY WHITE CANDLE TURNING YELLOW?

We don’t use any additives in our soy candles, and fragrance oils result in our line being various shades of ivory/cream, however there are some factors which MAY cause a candle to actually yellow over time. Direct sunlight/heat or direct fluorescent lighting can be the cause. It doesn’t change the scent or degrade the candle in any way, so don’t despair if this rare occurrence happens!

DO YOU OFFER WHOLESALE?

Absolutely! Please email arrowitforward@gmail.com to inquire about wholesale and receive our current electronic brochure.

DO YOU OFFER CUSTOM WORK?

Yes! Ask us about personalized labels and scents for your company. We can even include your logo on the label, making the thoughtfully designed candle an excellent marketing tool and conversation starter in the home in ends up in!

 dream big soy candle