FREE STANDARD SHIPPING on all orders over $60 within Canada (excludes wholesale) *** Please note that shipments COULD be slower due to Covid-19 impacts

FAQ


Answers to your BURNING questions….

WHY SOY WAX?

Soy wax is derived from a vegetable (soybeans), a renewable resource, is biodegradable and cleans up very easily with soap and water. Another attractive characteristic is that it has a lower melting point than other waxes, thus lasting longer (our 8 ounce candles burn for approximately 50 hours!)

WHAT ELSE IS IN YOUR CANDLES?

Each candle is hand-poured in small batches. We use three ingredients: 100% soy wax, natural cotton wicks, and premium quality fragrance oils. Nothing else! No dyes, UV inhibitors or chemical additives. Even our packaging is recyclable and the jar is totally reusable! #highfivefromtheplanet

DO YOU HAVE A SHOWROOM?

Not yet….but #dreambig right?! We are stocked in locations all over Canada and recently are branching out into the US, please see our stockists page to see the closest retail location.

HOW DO I PREVENT TUNNELING?

Our candles are very clean burning. We get warm fuzzy feelings seeing how even they burn right down to the bottom. It is, however, important to allow the melt pool reach the edges of the jar on the first burn, which will prevent the candle from burning down the middle on future lightings. Also, keep your wick trimmed to ¼” before each burn and make sure not to place your candle in a drafty area.

WHY IS MY WHITE CANDLE TURNING YELLOW?

We don’t use any additives in our soy candles, and fragrance oils result in our line being various shades of ivory/cream, however there are some factors which MAY cause a candle to actually yellow over time. Direct sunlight/heat or direct fluorescent lighting can be the cause. It doesn’t change the scent or degrade the candle in any way, so don’t despair if this rare occurrence happens!

WHAT ARE THESE AIR BUBBLES ON THE SIDES OF MY CANDLE?

On occasion you may notice what looks like an air bubble between the wax and the glass. This is purely cosmetic and will not affect the way that your Arrow It Forward candle burns. It happens because soy wax is more temperature sensitive than other types of wax and when the candles are exposed to cold, the wax can shrink. I mean we live in Canada, it can snow one week and have us wearing tank tops the next!

DO YOU OFFER WHOLESALE?

Absolutely! Please email arrowitforward@gmail.com to inquire about wholesale and receive our current electronic brochure.