*** We offer complimentary shipping within Canada and to the US on orders over $150 (excludes wholesale)
How long will it take to receive my order?
Personal orders are usually made, processed and shipped out within a week, however please allow this one-woman-show the grace of a potential two week period prior to shipping. Please take this into account, especially when ordering gifts.
In saying all of this, many times I am able to ship out within a day or two, but I can’t guarantee! Things like a surge in orders or life circumstances can affect the timeline.
*** for WHOLESALE orders we like to state a standard 2 week turnaround time
Orders outside of Canada may be charged applicable duties, fees and taxes by the shipping carrier that are outside the control of Arrow It Forward.
What happens if there is a broken item?
It's rare, but glass can break even with our kickass packing techniques! Email a picture of the breakage within 7 days of receiving your shipment to firstname.lastname@example.org We will make sure to put a smile on your face again!
Click HERE for more info about returns/exchanges.
Does Arrow It Forward offer pickup?
Yes! Pickup is an option upon checkout for all of my amazing local customers in the Gananoque, Ontario area. You will receive an email with details when your order is ready and we will arrange what day you will pickup.