*** We offer complimentary shipping within Canada and I’m the US on orders over $150 (excludes wholesale)

How long will it take to receive my order?

Personal orders are generally processed within 2-4 days, but during the second half of the year, which is our busiest time, it could be over a week for your order to be made and processed prior to shipping. Please take this into account, especially when ordering gifts.

*** for WHOLESALE orders we like to state a standard 2 week turnaround time, however it is usually much quicker 

Orders outside of Canada may be charged applicable duties, fees and taxes by the shipping carrier that are outside the control of Arrow It Forward.

What happens if there is a broken item?

It's rare, but glass can break even with our kickass packing techniques! Email a picture of the breakage within 7 days of receiving your shipment to  We will make sure to put a smile on your face again!

Click HERE for more info about returns/exchanges.

Does Arrow It Forward offer pickup?

Yes! Pickup is an option upon checkout for all of my amazing local customers in the Gananoque, Ontario area. You will receive an email with details when your order is ready and we will arrange what day you will pickup.