*** We offer complimentary shipping within Canada on orders over $100
How long will it take to receive my order?
All personal orders are generally processed with 1 week, but during the second half of the year, which is our busiest time, it could be closer to 2 weeks for your order to made and processed prior to shipping. Please take this into account, especially when ordering gifts!
For wholesale orders, there is an average 2 week turnaround time, though again, that could get extended slightly during our busiest times. Don't worry, we want you to get your stuff quickly, so that people can buy it all up and you will need to restock lol. We go above and beyond to get your orders to you as quickly as me and my small team can! We recommend getting your orders in before getting too low in stock, as well as early as you can when as a new season approaches. Orders are processed in order of receipt.
For international orders, shipping costs are calculated by weight and volume. The most cost-effective method for international shipping is often untrackable. Should you choose to take your chances, Arrow It Forward will not be responsible for lost product.
Orders outside of Canada may be charged applicable duties, fees and taxes by the shipping carrier that are outside the control of Arrow It Forward.
What happens if there is a broken item?
It's rare, but glass can break even with our kickass packing techniques! Email a picture of the breakage within 7 days of receiving your shipment to email@example.com We will make sure to put a smile on your face again!
Click HERE for more info about returns/exchanges.
Does Arrow It Forward offer pickup?
Yes! Pickup is an option upon checkout for all of my amazing local customers in the Gananoque, Ontario area. You will receive an email with details when your order is ready. You will need to specify which day you will be popping by (business hours are 9am-5pm Mon-Fri, with pickups available after 10am) Our workshop address is 380 Herbert Street Unit B. There is a pickup bin right when you walk in the main door.